Comprehensive Two-Year Warranty
In the first two years, the Kingston client receives a full-service warranty that covers all materials and workmanship during that period. One and two-year site visits will take place in order to check and repair any minor problems such as nail pops. If an emergency issue arises, the client can connect with a Kingston representative for immediate dispatch or referral to the appropriate trade contractor, but always under the Kingston auspices.
The Kingston team will back up any manufacturer’s warranty for replacement of faulty equipment with a service warranty for installation. The client is assured that if a manufacturer supplies a defective part, Kingston will arrange a no charge installation of the warranty replacement. Additionally, as contact with national companies can be a hassle, we will take the appropriate action to represent a client to such entities for the purpose of assuring compliance with any and all regular or extended warranties of items purchased and installed by our firm.
For the lifetime of the project, we will make ourselves available to be the company to call for service by being available, reasonable, and committed to collaborative problem solving on a timely basis. We are dedicated to making clients for life.
We take the initiative to follow up with you over the course of the two years to ensure your satisfaction.